Overview :

Our return policy is valid for 7 days from the date you receive your order. If 7 days have passed since delivery, we unfortunately cannot offer a return or exchange.

Eligibility Criteria

  • Item must be unused, unwashed, and in the same condition as received.

  • Item must remain in its original packaging with all tags, labels, and accessories intact.

  • Proof of purchase (order ID or invoice) is required.

Non-Returnable Items

  • Perishable goods (food items, consumables)

  • Personal care, sanitary, or intimate items

  • Gift cards and downloadable digital products

  • Items purchased on clearance or final sale

Damaged, Defective, or Incorrect Items

  • Please inspect your package upon delivery. If an item is damaged, defective, or incorrect, contact us within 48 hours of receiving it with photos/videos of the issue and the packaging.

  • We will arrange a free replacement or issue a full refund for verified defects.

Return Process

  1. Initiate Request: Email us at support@thesaathi.co.in (or your business email) with your Order ID, reason for return, and product images.

  2. Pickup / Shipping: Once approved, we will arrange a reverse pickup or provide instructions for mailing the item back to our return hub.

  3. Inspection: Once received, our team inspects the returned package within 2–3 business days.

Refunds

  • Approved Returns: Refunds are processed back to your original payment method within 5–7 working days.

  • Cash on Delivery (COD) Orders: Refunds will be transferred via bank account (NEFT/IMPS) or UPI after you provide your payout details.

  • Shipping Charges: Original delivery fees are non-refundable unless the return was due to our error or a defective item.

Exchanges We only replace items if they are defective, damaged in transit, or if an incorrect size/item was sent. To request an exchange for the same item, reach out to our support team.

Contact Us For any questions regarding returns and refunds:

  • Email: saathir392@gmail.com

  • Phone: +91 9078322192

  • Address: moti mandap front, road, Astaranga, Kakatpur, Odisha 752108